Business admin for NFPs and cultural SMEs.
ADMIN SUPERPOWERS FOR NFPs AND CREATIVES.
Do you need business systems & processes that ‘just work’ so you can get on with the good work?
creativesystems.app is your solution for systems and information management to get the show on the road.
Big ideas, real impact.
We specialise in business administration systems, operational process design, and information management.
We build structured, scalable systems that help organisations operate with clarity and confidence. We frequently work within Airtable, however our expertise is not platform-dependent. The real work sits beneath the software — in understanding how a business functions and designing systems that support it properly.
What We Do
Most organisations do not struggle because they lack tools. They struggle because their processes are undocumented, their data is fragmented, and their systems are not governed.
We work with organisations to:
Interrogate and clarify complex workflows
Translate operational reality into structured system logic
Establish reliable Single Source of Truth (SSOT) environments
Design scalable information management frameworks
Reduce compliance and governance risk
Align departments around shared, accurate information
Build systems that can evolve as the business grows
The outcome is not simply automation. It is operational coherence.
How We Work
Our approach combines:
Business operations insight
Deep understanding of how administration, finance, HR, marketing and executive functions intersect in practice.
Information architecture and governance
Designing structured data environments where information is accurate, accessible and controlled.
Iterative development
Building systems that evolve alongside the organisation, rather than attempting rigid one-off implementations.
We believe systems should reduce friction, not create it. They should provide visibility, not confusion. They should support people to do their work — not require workarounds.
Our Experience
Our team draws on over a decade of experience designing and governing systems within complex, fast-paced organisations.
We have built and managed:
Multi-department operational environments
High-volume onboarding and compliance frameworks
Executive-level reporting and governance structures
Structured systems for creative and commercial enterprises
This experience informs our philosophy: Systems must be practical. They must be governable. They must scale. And they must be understood by the people who use them.
Our Role
We are not simply developers. We are systems partners.
We help organisations think differently about how their operations are structured. We ask the difficult questions. We identify duplication and risk. We design clarity.
Airtable (or any other platform) is simply the build environment. The value lies in the thinking, structure and governance behind it.
The goal is not dependency. The goal is capability.
Helping nonprofits and cultural enterprises do more good, less admin.
Streamline your workflows and increase efficiency. We’ll analyse your existing processes and identify areas for improvement, then develop a plan to optimise your workflows. We can provide ongoing support to ensure your processes continue to run smoothly.
Generate documents (Word, Excel, PDF), contracts, reports with one click. We use and recomend Docupilot.
Workflow Process Optimisation
We’ll assess your organisation's current security measures, identify risks, and develop a plan to protect your information. We can provide ongoing support to keep your organisation up to date with the latest security measures.
Cyber Security & Data Governance
We’ll help you streamline your data using Airtable or your existing systems. We can help with data entry, workflow automation, project management, and more, so you can make the most of your data.
📄 PDF What to consider when you’re transitioning to Airtable.
Information Management
Our IT management consulting services help you improve your IT infrastructure, policies, and procedures. We can manage vendors, conduct audits, and identify vulnerabilities to improve your organisation's IT operations and security.
IT Management
As a creative entrepreneur, you have unique skills and talents that set you apart. But sometimes it can be challenging to pinpoint your direction and achieve your goals. Principal Consultant, Julia Herne will work with you to clarify your vision, develop strategies, and stay accountable to your dreams. Whether you're an artist, musician, designer, or CEO of a non-profit organisation, I can help you unlock your full potential and achieve success on your own terms.
Creative Coaching for Entrepreneurs
ABOUT
“Structure begets creativity. I’m passionate about creating robust systems that allow inspiration to soar.”
- Julia Herne, Principal Consultant.
I am a seasoned professional with over 20 years’ experience in major festival operations, IT environment management including data governance and cyber security management. I have a knack for streamlining processes and creating customised solutions, and articulating complex processes into simple systems.
I've spent the last 12 years working with some of Australia’s largest arts and culture festivals, where I developed systems, processes, and structures to underpin the art. I have a Juris Doctor law degree, with experience in mediation and dispute resolution communication techniques.
I believe that strong foundations allow creatives and NFPs to do what they're best at - making great art and doing good things. If you're looking for a friendly, creative, and experienced professional to help you streamline your operations and unlock the full potential of your data, get in touch!
Consulting
Together we’ll articulate the scope of your project, determine the solutions, and develop a timeline for implementation.
Conduct a thorough analysis of your project needs and objectives
Develop a detailed project scope and plan, including related policies, processes and procedures
Work with you to determine the best solutions to meet your specific requirements
Provide ongoing guidance and advice throughout the project lifecycle
Support you to ensure that all stakeholders are informed and engaged throughout the process
Guide you throughout the project to achieve outcomes on time and on budget
Coaching | Mentoring
If you just need to be pointed in the right direction, or some ‘hand-holding’ with your project, we’ll work together to keep on track.
Articulate project goals and outcomes
Develop accountability mechanisms
Guidance and encouragement to achieve progress
Support managing your team and project
Celebrate success!
Project Management
Together with your team lead, we’ll set you up for success, and guide you and your team through each phase of implementation. Avoid learning the hard way, be supported to overcome the hurdles that arise and support your team through change management.
Develop and manage a detailed project plan including change management plans to minimise disruption and ensure a smooth transition
Establish and manage project timelines and milestones
Assign roles and responsibilities to team members
Support your team to work closely with stakeholders to ensure project goals and objectives are clearly defined and met
Identify and manage project risks and issues, and develop contingency plans as needed
Facilitate effective communication and collaboration among team members
Support your team to create and maintain system documentation
Support your team to develop appropriate training and support systems
Ensure that the project is completed on time, within budget, and to the required quality standards
Custom Development
Design custom solutions to manage complex scenarios, build solutions, investigate and solve bugs
Design and develop custom solutions tailored to your specific needs
Conduct in-depth analysis and testing to ensure the solutions are effective and efficient
Work closely with your team to ensure that the solutions integrate seamlessly with existing systems and processes
Provide support and maintenance to ensure that the solutions continue to meet your evolving needs
Continuously identify opportunities for improvement and growth
Helpdesk
Access to expertise on the fly for break fix support.
Provide timely and effective support for issues that arise
Resolve issues quickly and efficiently to minimize downtime
Work with your team to identify the root cause of recurring issues and develop mitigation strategies
Ongoing training and support to ensure your team is equipped to handle issues that arise
Review system performance to identify and proactively address potential issues